FAQ

SELF-SERVICE SUPPORT

SHIPPING

You will receive an email and an sms on order confirmation. Please contact our helpdesk (mail trinitystudiomumbai@gmail.com or call 02226394552 / 9004264652) if you are unsure.

We normally ship all orders within 7 business days. Final delivery time will vary based on location.

Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery by contacting us on trinitystudiomumbai@gmail.com
 

Delivery is Free. International Shipping is at an added charge which you can enquire by contacting us on trinitystudiomumbai@gmail.com
 

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. Y

If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Drop us an email at trinitystudiomumbai@gmail.com or give us a call on 02226394552 / 9004264652 (10 AM - 6 PM, Monday to Saturday).

You can place bulk orders by contacting us via trinitystudiomumbai@gmail.com  or just call us at 02226394552 / 9004264652 (10 AM - 6 PM, Monday to Saturday).


Note:

We do offer customization of products and commission based on your size, color palatte.

Yes, you can! Gift wrap option is available for most products. please contact us and we will help you. Please note that as per government mandate, we will have to send across the invoice with all shipments.

Unfortunately, invoices are mandatory due to Government regulations.

Before dispatch of the artwork we will send an image with the condition of the work. Once it leaves the Trinity Arts premises we will not be responsible for any damage. We can additionally help with Insurance which will be at an added cost. you can contact us on trinitystudiomumbai@gmail.com
 

RETURNS & EXCHANGES

After order has been placed and shipped, it cannot be cancelled and the return policy mentioned below is applicable.

You can return products, up to 20 days from the date of dipstach, from "My Orders" or "Track Order" section of our website. Or, you can send a request to help@trinityarts.co or call our toll free number 02226394552 / 9004264652.

The returned product should be in its original packaging and in the same unused and unwashed condition as received.

You can return all items except furniture and any inner wear/swimwear like boxers. Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement.

Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in "My Orders" or "Track Order" section of our website, or by contacting help@trinityarts.co. If your pincode doesn't have reverse pickup facility, you will have to ship the item back.

Please mail the item(s) to the address below. Do remember to mention your order number and contact number!

trinityarts DESIGN PVT. LTD. New NO. 35, Doddanekundi Industrial Area, Phase 1, Doddanekundi Village, Krishnarajapuram, Hoodi Sub Division, (Behind IFB Factory), South Taluk, Bangalore - 560048

Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:

  • The item(s) should be unused, unsoiled and unwashed.
  • The packaging should have the original tags in place.

They should be returned within 20 days from the dispatch date.

Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.

Sure. But the pick up address needs to be in our list of viable pincodes. You can check this in "My Orders" or "Track Order" section of our website.

Once the order is purchased we do not exchange or return the Artwork.

No Refunds or Exchange permitted once order is placed.

LOYALTY

The trinity Arts Loyalty Program is a fun way to earn credits against your future sales. Learn about new arrivals and promotions and be a part of everything exciting at trinityarts!

We will track your purchases. If we see that you have bought above 1L over a period of 6 months we will give you a Loyalty Card with a Dsicount coupon that you can use for the next two purchases

We will give you a discount coupon code you can use that on your next purchase. 

SPEAK TO US

Scroll